Policies

ORDERING

ShopTurkey.com brings hard to find, excellent quality Turkish tiling products, to your door
directly from the Turkish market. You'll find ordering quick, convenient, secure,
and simple. Industry-standard SSL encryption is utilized in our site during the
transmittal of personal information over the internet.

PayPal, American Express, Visa, MasterCard, Discover and Eurocard are accepted.

For credit card orders, we request that clients enter both valid address and zip code as listed with their credit card. This way orders will be processed without any delay. For tighter security, we also kindly request the entry of the CVV number appearing on the back of your credit card.

Help reduce internet theft - everyone wins in this correct transaction process!

Please direct questions you may have regarding ordering to the order department at: info@shopturkey.com

SHIPPING & TAX

Shipping costs are minimal and include packaging, insurance. We offer a reliable delivery service with very competitive rates which are calculated according to your total purchase amount. A 6% Sales Tax is applicable for Florida Residents.

 

RETURN POLICY

All merchandise is packed according to international shipping standards and shipped
insured. If by chance damage is evident at delivery, you may refuse the shipment.

Once you accept the package, please open the box and inspect contents immediately.
If your product is damaged, take pictures and notify ShopTurkey.com by phone (1-866-746-7887) or e-mail: info@shopturkey.com.

Written notification, claiming damage of merchandise during transport MUST be made with photographic evidence within THREE calendar days of receipt. Retain original documentation and packaging materials to facilitate the return. We will organize and pay for return shipping of any order that is incorrect or damaged in transit.

 

REFUND OR EXCHANGE

If you are not completely satisfied with your purchase, you may contact us 
for a full exchange or refund within 14 days from receipt (less cost of shipping).
Returned items must be received by ShopTurkey.com, in their original condition when requesting refund or exchange. Shipments must be fully insured and sent with the same express carrier they were initially delivered by. Any shipments either damaged or altered in this process will not receive a refund or credit for exchange. Pack items well. Write
us or call 1-866-746-7887 for more details on our return policy.